Property Owners FAQs

You should reach out to your property manager. It is always best to submit a work order through our online portal so that our team is able to respond in the quickest and most efficient manner.

You should reach out to your property manager. it is always best to submit a work order through our online portal so that our team is able to respond in the quickest and efficient manner.

You should submit a work order. It is possible they are out of the office or dealing with an emergency. We always suggest to submit a work order as they are monitored by our team and we will be sure to follow up as soon as possible.

We typically need a minimum of two to four weeks from signing the contract but of course, we are here to help and in a pinch, we can onboard new properties very quickly.

This varies depending on the type of property. We manage everything from individual units to highrise buildings. The pricing structure varies greatly depending on the size and needs of the property. We also like to be flexible for client needs and structure our contracts to reflect that.

If outside the Greater Boston Area, we'd need to know the building size and needs and would need to discuss with the management team.

The condo docs specify that something is no longer common as soon as it services only one unit, regardless of whether it is behind a wall.

$75 per hour plus the cost of materials.

Click here to request a 6d condo questionnaire.

Please email your property manager with the invoice you are contesting and the reason why.

We cannot authorize non-emergency changes/repairs/replacement/costs/etc on your behalf when we are not your authorized management representative.

At any given time, the Association is run by the majority rule of the Board. We as managers offer out professional guidance, but all final decisions are up to the Board at that time.

This is not something we can commit to. We are hired to manage properties, and we are unable to effectively perform our work if we cannot do our job which is to manage the property. Generally, owners can have a threshold price to be notified of work. For example, anything over $500 would be submitted to the owner for review. However, anything below that we would resolve.

Not in the moment. CHARLESGATE has a 24/7/365 emergency on-call service. When a call comes through our call center, it is dispatched to our on-call Property Manager who manages the situation and takes action if appropriate. The rate for our maintenance technicians after-hours is $112.50 per hour, however, 3rd party vendors are billed at their hourly cost if they are needed for a larger issue.

During standard business hours, (9:00AM – 5:00PM) the rate is $75 per hour. If it is an emergency call that falls outside of those hours/on the weekend, the rate is $112.50 per hour. If specialized 3rd party vendors are required, they bill at their hourly rate.

No! That’s what we’re here for. We act as the liaison between you and your tenants to free up time for you while we handle the day-to-day of running your property.

If this happens, please send it over to your assigned Property Manager who will either: A) handle it if it’s a standard problem or B) collaborate with you on a solution if it’s a larger one. Tenants are strongly encouraged to submit maintenance requests through their online AppFolio portal as that is the fastest way to get it resolved by their Property Manager.

Absolutely! All of our Property Managers have experience and connections with all manners of contractors throughout the Greater Boston area. However, for any large-scale renovation projects, we also offer Revive Renovations, our in-house boutique-style construction firm specializing in restoration, remodeling, and construction consulting.

Yes, we do! Rates differ depending on the size of the building, but we do offer both for any multifamily properties that you have us managing.