Multifamily Management Services

Hospitality-First Resident Experience-01

Hospitality-First Resident Experience

Our hospitality-first approach to managing multifamily residents helps property owners and investors enjoy better returns. We find that building a sense of community with our owners and residents is better for everyone! Our multifamily portfolio management services include:

  • On-time Rent Collection
  • Tenant Screening and Leasing
Financial Management-1

Financial Management

We deliver complete visibility to monthly reporting and accounting through our financial management support. These services include:

  • Budget Performance Tracking
  • Assessment & Fee Collection
  • Payment of Capital Expenditures
  • Operating Expenses
  • Bank Account Management
  • Tax Return Preparation
Maintenance & Engineering

Maintenance & Engineering

We provide strategic recommendations that help inform and refine the architectural design and unit layouts of the project to address the needs and desires of the marketplace while maximizing rents and resident happiness.

CHARLESGATE delivers maintenance services, including:

  • 24/7 Emergency Response Service
  • Long-Standing Relationships with Contractors
  • Competitive Pricing
  • Responsive Service
Lease Execution

Accelerated Leasing

At CHARLESGATE, we've built a comprehensive marketing and leasing system that accelerates leasing, starting with leveraging the skills of experienced and talented leasing professionals. Our experts deliver:

  • Best-In-Class Marketing
  • Custom Leases
  • Quality, Expedited Make-Readies
  • In-depth Tenant Screening
  • Proven Move-In Inspections & Checklists
Advisory & Strategic Management-01

Advisory & Strategic Management

Actionable guidance helps refine assumptions and enhances overall development. Multifamily property owners benefit from reduced costs and improved feasibility for success. We do this through:

  • Proactive Service Scheduling
  • Professional Advising
  • Project Management
  • Anonymous Numbered Key Systems for Duplicate Keys
Property Operations

Property Operations

Our experts deliver recommendations on unit finishes, appliances, and fixtures as well as common area design and fit-out that increase the marketability and liveability of a property. Our services include:

  • Contracting for routine services such as cleaning, landscaping, and snow removal
  • Utility Contracting
  • Granting Access
  • Common Area Maintenance
  • Repair and Maintenance
  • Renovations

At CHARLESGATE, hospitality is our guiding mindset to deliver the highest level of service. This approach allows our experts to operate with a focus on understanding how what we do or say makes a resident feel, rather than simply focusing on the task at hand.

Our customized management approach adds value to our properties in four distinct ways:

  • By proactively offering services to build a community of residents who become advocates for the property, lowering turnover rates, and increasing retention.
  • By leveraging technology, efficiency and expertise, and vendor relationships to manage operational costs effectively.
  • By implementing well-planned maintenance and strategic capital improvements to reduce physical and financial risks for properties.
  • By leveraging local "boots on the ground" professional leasing and sales expertise with innovative marketing systems to improve occupancy rates and NOI.

Who Do We Serve?

The Saybrook

Brighton | 30 units
Consisting of 30 carefully designed units with a diverse selection of layouts ranging from one to three bedroom floor plans, The Saybrook...

The Rand

Cambridge | 19 units
The Rand at Porter is a mixed-use luxury condominium development located just steps from the Porter Square Red Line Station at 1975 Massachusetts...

The Bennington

East Boston | 42 units
Say hello to The Bennington, a modern collection of boutique apartment residences in East Boston, overlooking Constitution Beach and Boston Harbor....

Ready To Get Started?

  • Speak with one of our experts.
  • Help us learn your goals as an investor.
  • Choose a custom package based on your needs.
  • Let us handle the rest!

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